Refund policy

Delivery and Returns

The cost of delivery is subject to change based on the specific country. However, express delivery service is available to all countries.

 

Delivery

We offer three types of delivery, from Monday to Friday:

  • Express: Next Day Delivery
  • Standard: 1-3 Business days 
  • Same day: London only

We deliver to over 100 countries. You can track the progress of the preparation and delivery of your order by logging into your account. You will receive an email with the tracking link when your order is dispatched, allowing you to follow its progress.

Please note that the content of your order and the delivery address cannot be changed once the order has been placed.

For more information, please visit our FAQ page.

 

Returns

You have seven days to return your items. The products must be sent to us in new condition (not used, not worn, not washed, etc.) with the Rewind brand labels.

Don't hesitate to contact us at contact@rewindvintage.co.uk or call +44 (0)207 565 0886 Monday to Friday, 9 am to 5 pm, to authorise your return. Please remember all items we offer (save for the brand-new condition) always show varied wear - from mint condition to well-worn. When in doubt, please ask us to elaborate on item specifics: we have no problem disclosing all flaws, as we believe that adds to the overall character of the piece. Any flaws will be reflected in the price of the item.

For perfection, please shop now! Vintage items are about a unique story that exudes character. Of course, in cases where an item is found to be unauthentic, we offer a full refund, including shipping return.
Items should be returned unused with all REWIND VINTAGE AFFAIRS tags still attached to the garment. Returns damaged, soiled or altered from the original described condition may not be accepted and may be returned to the customer. Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Specially sourced and concierge items cannot be returned, and sales are final.

 

Refunds

We fully disclose the condition of each item available in our shop. In the description of each product, Rewind Vintage Affairs will specify the condition of the items according to our rating system, which is explained in detail in our 'Condition' section under 'Customer Service' on this website. Every used item offered by Rewind Vintage Affairs has been hand-picked, cleaned, and restored to the best possible condition unless noted otherwise. Your purchases will be sent to you ready to be used or worn.

All items are sold 'As is'. Please email us if you have any questions regarding an item you're interested in. As a small, dedicated team, every customer is important to us. We will happily respond to any queries within 48 hours of receipt. We will work with you closely so you can make the right shopping decision. We can also provide you with additional high-resolution images for your peace of mind. Please remember all items we offer (safe for brand-new condition) always show varied wear - from mint condition to well-worn. When in doubt, please ask us to elaborate on item specifics: we have no problem disclosing all flaws, as we believe that adds to the overall character of the piece. Any faults will be reflected in the price of the item. For perfection, please shop now! Vintage items are about a unique story that exudes character. 

Of course, in cases where an item is found to be unauthentic, we offer a full refund, including shipping both ways - no questions asked (although you just aren’t going to need this one, as we only sell the real deal!).

If you are unhappy with your purchase, you need to obtain an authorisation and return the item within seven days of your purchase. The item must be posted to us via registered mail within seven days of purchase. We will process a refund within 48 hours of receipt of the package, but it may take up to 15 days for your bank to process the payment. We will refund the total amount of the product using the payment method used at the time of purchase. The shipping fees, if paid, will remain at your cost.

We guarantee a refund for products you do not wish to keep, which is returned per our Return Policy.

The refund can only be requested by the person who placed the order and will be made using the original payment method. You will be notified by email when your refund is issued.

Items should be returned unused with all REWIND VINTAGE AFFAIRS tags still attached to the garment. Returns damaged, soiled or altered from the original described condition may not be accepted and may be returned to the customer. Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. All items returned should have written approval from us. Unidentified returns may be returned to the sender.

 

If I Didn't Receive a Full Refund for a Cancelled Order

If you have received a refund for an item that was listed outside your home country, your bank or credit card issuer may have applied an international transaction fee, which reduced the final amount received into your account.

These fees are not charged by Rewind Vintage Affairs, so unfortunately, we’re not able to refund them.

To give you an idea of what this could mean for any cancellations or refunds, the fee is typically between 1-3% of the transaction amount. 

To avoid a transaction fee being applied to future refunds, you may discuss international transaction fees with your bank or credit card issuer.


Please contact us at contact@rewindvintage.co.uk or at +44 (0)207 565 0886 Monday to Friday, 9 am to 5 pm, to authorise your return.